User Guide
IntroductionAxiom’s TECH SUPPORT Portal has three main role definitions: Admin, Agent and Client. This guide will cover how a Client interacts with the TECH SUPPORT
Client Tech Support Documents
New User Registration
New User RegistrationYou can self-register by clicking "Register" in the center ICON BAR or by clicking "Login" and "Create Account" in the ensuing drop-down
Registration Part II
Registration, continuedFill in the required fields click "Register" to receive an email confirmation of your new account creation. You will then be able to log in to create
Your Dashboard
Your DashboardFrom your dashboard you will have access to all of your tickets, open and closed.You will also see notifications of new open tickets and new ticket
Open a Ticket, part I
Opening a TicketOpening a ticket allows you to share information on any issue(s) you may be experiencing with your product.You can submit a new ticket from the home screen after
Open a Ticket, part 2
Submitting a TicketTicket creation is quick and simple. Click "Submit Ticket" on the HOME PAGE, enter the information requested in the SUBJECT and MESSAGE fields to help
Accessing Your Tickets
Accessing Your TicketsAside from clicking the "VIEW TICKETS" link in the email you receive after successfully submitting a ticket, you can access your tickets by clicking the
Miscellaneous: Site Issues
Miscellaneous: Site IssuesMiscellaneous details found on the DASHBOARD include a link to report site issues, an option for dark mode, and a language chooser.
Additional Tools: Knowledge Base
Knowledge BaseThe KNOWLEDGE BASE is a searchable collection of topics/articles that may contain information pertinent to different aspects of your responsibilities. This is a living
Your Profile
Accessing Your ProfileYou can access your profile by clicking "My Profile" in the upper right portion of the screen and clicking "Profile":
Accessing Open and Closed Tickets
Closing and Accessing Closed TicketsYou can close a ticket at any time should you decide. Likewise, you can re-open any previously closed ticket if the problem persists or reoccurs
Notifications
NotificationsAll ticket communications will trigger an email notification to be sent to you and the agent. For example, if you leave a comment, your assigned agent will receive a
Your Open Tickets
Your Open TicketsThis screen gives you quick access to the status, last activity, and last respondent, as well as ticket ID.
Your Tickets
Your TicketsThe TICKETS page will give you access to all open and closed tickets, and give you "at a glance" information about the last activity (communication) in each